Cisco Cisco Unified Communications Integration for Cisco WebEx Connect
Known Issues/Limitations
9
•
It is not possible to right-click to IM a contact in Microsoft Word and Microsoft Excel.
Contact status
•
Occasionally, status does not show properly in Microsoft SharePoint because of its dependency
on certain Microsoft Office components. A workaround is documented by Microsoft at
on certain Microsoft Office components. A workaround is documented by Microsoft at
•
If a contact is added directly in Microsoft Outlook 2010, it may take a few seconds for the status to
appear.
appear.
•
If a contact changes their profile information in Cisco WebEx Connect, the user has to hover on the
contact’s name in Outlook before the changed information is displayed.
contact’s name in Outlook before the changed information is displayed.
•
After installing Cisco WebEx Connect, Outlook needs to be restarted in order for the contact
status to show.
status to show.
Starting WebEx meetings
with earlier versions of
WebEx
•
For WebEx versions earlier than WBS27, you cannot start a WebEx Meeting Center meeting from
Cisco WebEx Connect unless you have selected a Meeting Center meeting type in the One-Click
settings on the WebEx site.
settings on the WebEx site.
IM window
•
Email addresses need to follow mailto: format in order to appear as a hyperlink in the conversation
window [418977].
•
When using Internet Explorer 6.0, if a user makes a phone call and then switches to an IM window,
and additional space for a scroll bar appears even though there is no need for a scroll bar.
[418381]
[418381]
Screen capture
•
The screen capture feature is not supported in group chat sessions.
•
For users who have older versions of Cisco WebEx Connect, screen capture images are sent as a
file transfer.
file transfer.
•
The screen capture feature is not supported with other third-party IM software.
•
The screen capture feature is not supported with Cisco WebEx Connect Web IM.
•
The screen capture feature may be blocked by a pending file transfer. [410724]
•
Specifying a folder on a network server as the folder for sending or receiving a screen capture is
not supported. The folder for sending and receiving screen captures must be on the local PC.
not supported. The folder for sending and receiving screen captures must be on the local PC.
[CSCtz37032]
Windows default device
support
If a Windows XP SP2 or SP3 user has the Use My computer's Default Audio Device option turned on in
Cisco WebEx Connect, and the user starts a PC-to-PC call with one audio device, ends the call, switches to
another device while Cisco WebEx Connect is still open, and then starts another PC-to-PC call, audio may
still be heard from the initial device.
still be heard from the initial device.
To resolve this problem, the user should restart Cisco WebEx Connect so it will use the new audio device.
[420770]
IM Federation with
Microsoft OCS and IBM
Microsoft OCS and IBM
Lotus Sametime
•
If a Microsoft Office Communications Server (OCS) or IBM Lotus Sametime user logs into the OCS
or Sametime software respectively, a Contact List Request may appear for the Cisco WebEx
or Sametime software respectively, a Contact List Request may appear for the Cisco WebEx
Connect user if that user had previously accepted a Contact List Request for the same OCS or
Sametime user but had not added the contact to his or her contact list (in other words, the OCS or
Sametime user but had not added the contact to his or her contact list (in other words, the OCS or
Sametime user was an Observer).
There are two workarounds for this problem:
o
Add the user to your contact list by turning on the Add this person to my contact list
option, and accepting the contact list request.
option, and accepting the contact list request.
o
Block the OCS or Sametime contact by selecting Block in the Contact List Request dialog
box.