Cisco Cisco IP Contact Center Release 4.6.1 Installationsanleitung

Comments

Child: Call_Type_Half_Hour

Parent: Service_Half_Hour

HoldTimeToHalf

OverflowOutHalf

OverflowOutToHalf

The PeripheralNumber of
this service in the Service

No direct map

SkillTargetID

table maps to the
CallTypeID in the child
table.

TalkTimeHalf

TalkTimeToHalf

TimeZone

Note 1: Any condition on the child causing the call to terminate while in queue is documented
in this field in the database schema. (The child Call Type reports have more granularity with
regard to "error" calls, etc.)

Note 2: When Unified SCCE is used as a child with Unified CVP, this field does not reflect
time in queue at the child.

Table 10: Service_Real_Time Data Mapping

Comments

Child: Call_Type_Real_Time

Parent: Service_Real_Time

See Note 2.

AnswerWaitTimeHalf

See Note 2.

AnswerWaitTimeTo5

See Note 2.

AnswerWaitTimeToday

See Note 1 and
Note 2.

AvgRouterDelayQTo5

AvgDelayQATo5

AvgRouterDelayQNow

AvgDelayQNow

See Note 1 and
Note 2.

RouterCallsAbandQToHalf

CallsAbandQHalf

See Note 1 and
Note 2.

RouterCallsAbandQTo5

CallsAbandQTo5

See Note 1 and
Note 2.

RouterCallsAbandQToday

CallsAbandQToday

CallsAnsweredHalf

CallsAnsweredTo5

CallsAnsweredToday

CallsHandledHalf

CallshandledTo5

CallsHandledTo5

CallsHandledToday

CallsOfferedHalf

CallsOfferedTo5

CallsOfferedToday

Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX Enterprise Releases 7.5(1) and Express Release 7.0(1)

Chapter 4: Understanding Reporting in a Contact Center Gateway Deployment

Understanding Reporting in the Unified ICME Parent and Unified CCE Child Deployment Model