Cisco Cisco Computer Telephony Integration OS 8.5 Fehlerbehebungsanleitung
About This Guide
Conventions
x
CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Conventions
This manual uses the following conventions:
Other Publications
For additional information about Cisco Intelligent Contact Management (ICM)
software, see the
software, see the
listing Customer Contact Center documentation.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco
also provides several ways to obtain technical assistance and other technical
resources. These sections explain how to obtain technical information from Cisco
Systems.
also provides several ways to obtain technical assistance and other technical
resources. These sections explain how to obtain technical information from Cisco
Systems.
Format
Example
Boldface type is used for user entries, keys,
buttons, and folder and submenu names.
buttons, and folder and submenu names.
Choose Script > Call Type Manager.
Italic type indicates one of the following:
•
A newly introduced term
•
For emphasis
•
A generic syntax item that you must
replace with a specific value
replace with a specific value
•
A title of a publication
•
A skill group is a collection of agents who share
similar skills.
similar skills.
•
Do not use the numerical naming convention that
is used in the predefined templates (for example,
persvc01).
is used in the predefined templates (for example,
persvc01).
•
IF (condition, true-value, false-value)
•
For more information, see the Database Schema
Handbook for Cisco ICM/IPCC Enterprise &
Hosted Editions.
Handbook for Cisco ICM/IPCC Enterprise &
Hosted Editions.
An arrow (>) indicates an item from a
pull-down menu.
pull-down menu.
The Save command from the File menu is referenced
as File > Save.
as File > Save.