Cisco Cisco Unified Customer Voice Portal 10.5(1)
A-15
Cisco Customer Voice Portal (CVP) Release 3.0(0) Configuration and Administration Guide
Appendix A Troubleshooting
Voice Browser
Voice Browser cannot
register to the gatekeeper
after Gatekeeper failover
register to the gatekeeper
after Gatekeeper failover
Possible Cause:
ISN 2.1 hotfixes have not been applied
Possible Solution:
There were two Voice Browser defects associated with gatekeeper
failover that were fixed in 2.1 hotfixes (CSCsa18440 and
CSCma28502). HSRP failover did not work prior to ISN 2.1. Check that
ISN 2.1 hotfix 13 has been applied to the system. Hotfix 13 is a
cumulative hotfix rollup that includes both fixes.
failover that were fixed in 2.1 hotfixes (CSCsa18440 and
CSCma28502). HSRP failover did not work prior to ISN 2.1. Check that
ISN 2.1 hotfix 13 has been applied to the system. Hotfix 13 is a
cumulative hotfix rollup that includes both fixes.
Table A-3
Voice Browser Troubleshooting (continued)
Symptom
Possible Cause and Solution