Cisco Cisco Unified Customer Voice Portal 10.5(1)

Start of speech not flagged in 
Scansoft config file causing 
dtmf barge-in not to be 
detected.

Change made to Scansoft OSSserver.cfg file under
ScanSoft\SpeechWorks OpenSpeech Media Server\Server\config

Set the following:
server.session.ossrec.mrcp.startOfSpeechOnDTMF VXIInteger 1

Scansoft Speech Recognition 
Server does not recognize 
Wide Character String 
Grammars

ScanSoft server not configured for Wide Character String Grammars

Set the following:

In the \ScanSoft\SpeechWorks OpenSpeech Media Server\Server\config 
directory, modify the OSSserver.cfg file to add

server.session.ossrec.useWidecharStringGrammars    VXIInteger 0

In the OSSserver.cfg, set:

server.transport.dtmfPayloadType VXIInteger 101

Long pauses between 
prompts

Possible Cause 1:
There is a WAIT node in the ICM script.

Possible Cause 2:
There is delay in the network or one of the components in the solution.

Possible Solution 1:
WAIT nodes are not supported with CVP. Check for WAIT nodes in the 
ICM script and remove them.

Possible Solution 2:
The point of latency must be isolated and fixed.