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Troubleshooting Recording and Statistics Service SQL Server Replication Problems
April 3, 2014
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Troubleshooting Recording and Statistics 
Service SQL Server Replication Problems
To verify if replication is actually working correctly ensure that you can see the 
following item under the Replication view in SQL Server Management Studio: 
— A publication item on the primary node
— A subscription item to this publication directly underneath the publication 
item on the primary node 
— A subscription item to this publication on the secondary node
If you see all three of these items, replication should be working correctly. If you see 
some, but not all, of these items, right-click a replication item that does exist and 
launch the Replication Monitor. If any errors are encountered, they can be viewed 
here. 
It is possible that the CAD Configuration Setup utility returns the message, Replication 
Setup was successful, but that replication still does not work properly. If replication is 
not working properly, turn off replication in the CAD Configuration Setup utility, and 
continue troubleshooting using the process below. 
The general process to use these troubleshooting items is a follows:
1. In the CAD Configuration Setup utility, on the Replication node, turn on 
Recording and Statistics Replication.
2. If step 1 results in a failure, complete the next troubleshooting item below.
3. Repeat step 1.
Troubleshooting Steps
1. Ensure that both SQL Servers are on.
2. Ensure that the latest Microsoft SQL Server service pack and updates are 
installed.
3. Ensure that you are running the CAD Configuration Setup utility as a user that 
has been provisioned as an administrator for the CAD SQL instance. Any 
administrator will not suffice. For example, if you are logged in as a domain 
administrator that is not a provisioned CAD SQL instance administrator and 
you run the CAD Configuration Setup utility as this user, then all Recording 
and Statistics Service related scripts will fail. 
To run the CAD Configuration Setup utility as a different user, log out the 
current user and log in with a user that has been provisioned as an 
administrator for the CAD SQL instance.