Cisco Cisco WebEx Support Center WBS29.13 Betriebsanweisung
Chapter 6: Share Desktops and Applications
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In the multi-session window, click the Customer tab, then click the Sharing
tab.
2
Click Request View.
A message appears, informing you that the customer has received your request.
The customer must grant permission to you by clicking OK in the message box
that appears on their screen.
The customer must grant permission to you by clicking OK in the message box
that appears on their screen.
3
Click OK to close the message box on your computer.
Once the customer grants permission to you, the customer's desktop appears in a
sharing window on your screen. On the customer's screen, the Desktop View window
appears, indicating that the customer is sharing his or her desktop.
sharing window on your screen. On the customer's screen, the Desktop View window
appears, indicating that the customer is sharing his or her desktop.
Note:
For tips that can help you to share more effectively, see
Tips for sharing desktops or applications
(on page 43).
By default, the customer's desktop appears in a full-screen view on your computer.
A customer can allow you full viewing privileges during the support session, without having to
grant permission to you each time you request to do so.
grant permission to you each time you request to do so.
More…
(on page 14)
When viewing a customer's desktop, you can transfer files to or from the customer's computer.
For details, see
For details, see
More…
(on page 27)
Control a customer's desktop
You can remotely control a customer's entire desktop.
1
Do one of the following:
On the CSR dashboard, click the Desktop tab.
On the icon tray, click the Remote Control icon.
In the multi-session window, click the Customer tab, then click the Sharing
tab.
2
Click Request Control.
A message appears, informing you that the customer has received your request.
The customer must grant permission to you by clicking OK in the message box
that appears on their screen.
The customer must grant permission to you by clicking OK in the message box
that appears on their screen.
3
Click OK to close the message box on your computer.