Cisco Cisco Unified MeetingPlace Express 1.1 Veröffentlichungshinweis
15-13
User Guide for Cisco Unified MeetingPlace Express Release 1.2
OL-11305-01
Chapter 15 Troubleshooting and Getting Help
Troubleshooting Problems During the Meeting
Problem
I get an error when I try to download the
Cisco Unified MeetingPlace Express Presenter Add-in from inside the
.
Solution
•
Follow the instructions for downloading the Presenter Add-in in the
•
If you are still unable to install the Presenter Add-in, contact your system
administrator. The cause may be one of the following:
administrator. The cause may be one of the following:
–
You may lack the appropriate permissions to install an application on a
local hard drive.
local hard drive.
–
Some antivirus software prevents the installation of an executable file on
a local hard drive.
a local hard drive.
Problem
I cannot share my screen or a document.
Solution
•
Ensure you are a
or
by checking the
your mouse over the icons to the left of your name to see your
•
Presenters and
s must download the
Cisco Unified MeetingPlace Express Presenter Add-in to have sharing
ability. To get the Presenter Add-in, follow the procedure in the
ability. To get the Presenter Add-in, follow the procedure in the
.
•
If you are using Microsoft Internet Explorer, be sure that you have the latest
version of Internet Explorer installed. If it is not possible to update, and you
have an older version such as Internet Explorer 5, make sure the browser
certification is current. Check the Microsoft Windows Update web site, for
Root Certification Update under the operating system section.
version of Internet Explorer installed. If it is not possible to update, and you
have an older version such as Internet Explorer 5, make sure the browser
certification is current. Check the Microsoft Windows Update web site, for
Root Certification Update under the operating system section.
Problem
I’m sharing my screen, but
see only a blue box with a
checked pattern.
Solution
If you are sharing one application, rather than the entire screen, that
application must be visible on your screen at all times. You may be sharing a
document or application that is not at the front of your screen. Click the document
or application that you want to share, in order to bring it to the front for sharing.
document or application that is not at the front of your screen. Click the document
or application that you want to share, in order to bring it to the front for sharing.