Cisco Cisco Unified MeetingPlace Express 1.1 Veröffentlichungshinweis

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User Guide for Cisco Unified MeetingPlace Express Release 1.2
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Chapter 15      Troubleshooting and Getting Help
    Troubleshooting Problems During the Meeting
Problem
I get an error when I try to download the 
Cisco Unified MeetingPlace Express Presenter Add-in from inside the 
.
Solution
Follow the instructions for downloading the Presenter Add-in in the 
If you are still unable to install the Presenter Add-in, contact your system 
administrator. The cause may be one of the following:
You may lack the appropriate permissions to install an application on a 
local hard drive.
Some antivirus software prevents the installation of an executable file on 
a local hard drive.
Problem
I cannot share my screen or a document.
Solution
Ensure you are a 
 or 
 by checking the 
your mouse over the icons to the left of your name to see your 
Presenters and 
s must download the 
Cisco Unified MeetingPlace Express Presenter Add-in to have sharing 
ability. To get the Presenter Add-in, follow the procedure in the 
.
If you are using Microsoft Internet Explorer, be sure that you have the latest 
version of Internet Explorer installed. If it is not possible to update, and you 
have an older version such as Internet Explorer 5, make sure the browser 
certification is current. Check the Microsoft Windows Update web site, for 
Root Certification Update under the operating system section.
Problem
I’m sharing my screen, but 
 see only a blue box with a 
checked pattern.
Solution
If you are sharing one application, rather than the entire screen, that 
application must be visible on your screen at all times. You may be sharing a 
document or application that is not at the front of your screen. Click the document 
or application that you want to share, in order to bring it to the front for sharing.