Cisco Cisco Unified MeetingPlace 7.0 Anleitung Für Quick Setup
Troubleshooting Telephone Issues for Cisco Unified MeetingPlace
How to Resolve Problems with Call Connections
8
In contrast, the following sample log output shows a dial-out call that failed, most likely because the
dialed number was invalid and rejected by Cisco Unified Communications Manager. The error response
3105 indicates a general dial-out failure:
dialed number was invalid and rejected by Cisco Unified Communications Manager. The error response
3105 indicates a general dial-out failure:
08/28 10:39:02.41 RQ CP m=017 CPPLACECALL
08/28 10:39:02.41 SQ MC s=013 mcpPlaceCallRequest
08/28 10:39:02.46 P 0 RR MC s=013 mcpPlaceCallResponse Resp 0
08/28 10:39:02.47 RN MC s=013 mcpCallProgressNotification
08/28 10:39:02.49 RN MC s=013 mcpCallProgressNotification
08/28 10:39:32.48 P 0 RC MC s=013 mcpPlaceCallCompletion Resp 19
08/28 10:39:32.48 P 0 SR CP m=017 CPPLACECALL Resp 3105
Step 5
If the log messages indicate that Cisco Unified Communications Manager or the far-end gateway
responded to the call attempts:
responded to the call attempts:
•
If the log messages identify a reason for disconnecting the call, then investigate and resolve those
issues.
issues.
•
Your call control device may not be configured properly. In Cisco Unified
Communications Manager, make sure that the route patterns and trunks are configured correctly.
Communications Manager, make sure that the route patterns and trunks are configured correctly.
•
In the System Information Capture log, check for Media Server log messages that indicate SIP
negotiation issues. If the Media Server log messages identify a reason for the SIP negotiation issues,
then investigate and resolve those issues.
negotiation issues. If the Media Server log messages identify a reason for the SIP negotiation issues,
then investigate and resolve those issues.
Step 6
If the log messages show no response from Cisco Unified Communications Manager or the far-end
gateway:
gateway:
•
Check for and reconfigure any firewalls that may prevent calls between Cisco Unified MeetingPlace
and the call destination.
and the call destination.
•
Your call control device may not be configured properly. In Cisco Unified
Communications Manager, make sure that the route patterns and trunks are configured correctly.
Communications Manager, make sure that the route patterns and trunks are configured correctly.
Step 7
If no log messages appear, then Cisco Unified MeetingPlace was unable to dial out.
•
Make sure that Cisco Unified MeetingPlace is configured to find SIP proxies:
–
On the
, configure the
field to match the SIP domain
used by the SIP proxy servers or your local Cisco Unified Communications Manager node. In
Cisco Unified Communications Manager, the SIP domain is specified under System >
Enterprise Parameters in the Organization Top Level Domain field.
Cisco Unified Communications Manager, the SIP domain is specified under System >
Enterprise Parameters in the Organization Top Level Domain field.
–
On the
, configure a
by entering at least one
•
Make sure that the Media Server is correctly configured.
Related Topics
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module in the
module
in the
module
•