Cisco Cisco Unified MeetingPlace 6.0 Anleitung Für Quick Setup
Troubleshooting User Access Issues for Cisco Unified MeetingPlace
User Cannot Log In
2
User Cannot Log In
Problem
An end user cannot log in to Cisco Unified MeetingPlace.
Possible Cause
The user profile is inactive or locked, perhaps due to too many failed login attempts.
Solution
For a locally authenticated user, set the
field in the user profile to Active.
Solution
For an externally authenticated (
) user, make sure that the user account is
active in the
field.
Possible Cause
The password has expired for the externally authenticated (
whose passwords are stored and maintained on the external authenticating device instead of in the
Cisco Unified MeetingPlace database.
Cisco Unified MeetingPlace database.
Solution
Reset the expired password(s) on the
field.
Possible Cause
The password has expired for the locally authenticated user. The passwords expire
after the amount of time specified by the following fields on the
–
for logging in from a workstation
–
for logging in over the phone
Solution
Reset the expired password(s) by changing the following fields in the user profile:
•
for logging in from a workstation
•
and
for logging in over the phone
Possible Cause
The end user does not exist in the user database. See
in the
module.
Solution
Add the end user to the user database. See
in the
module.
Possible Cause
The end user did not enter the correct
,
, or
Note
The
is case-sensitive.
Solution
If the user cannot remember the login information, then view the user profile to determine the
correct
and
. If necessary, reset the
for the
user.
Related Topics
•
in the
module
•
in the
module
•
How to Resolve Log In Problems in the User Guide for Cisco Unified MeetingPlace
•
•