Cisco Cisco WebEx Event Center WBS31
Recording and Playback FAQs
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WebEx Event Center Release Notes and FAQs
(WMV) , Flash format (SWF), or MPEG-4 format (MP4)?
A. Start the WebEx Network Recording Player and open your ARF file. Select File > Convert Format and
select the desired format. Select the desired configuration in the dialog that pops up and select Convert.
Note: The WebEx Network Recording Player does not support converting recordings to MP4 format on Mac
systems.
Q. When I try to convert my ARF file to MP4 format, I’m asked for a URL, username, and
Q. When I try to convert my ARF file to MP4 format, I’m asked for a URL, username, and
password. What should I enter?
A. The URL you should enter is your WebEx site; for example, company.webex.com. The username and
password should be your WebEx username and password.
Note: The WebEx Network Recording Player does not support converting recordings to MP4 format on Mac
systems.
Q. My WebEx site requires that I sign in through my company website (through single sign-on)
Q. My WebEx site requires that I sign in through my company website (through single sign-on)
and I don’t have a WebEx username and password. What should I do if I want to convert ARF
files to MP4 format?
A. Converting ARF files to MP4 format is not currently supported for WebEx sites integrated with single
sign-on.
Q. How do I connect the DynaMetric adapter to my computer and phone?
Q. How do I connect the DynaMetric adapter to my computer and phone?
A. To connect the adapter to phone:
1. Unplug your phone handset or headset from the phone jack and connect the DynaMetric telephone
cord to the jack.
2. Plug the phone handset or headset into the DynaMetric adapter.
3. Plug the DynaMetric gray audio cable into your computer's microphone jack. (If you are using the
DynaMetric TMP-636, plug the black cable into the computer's headphone jack.)
Network-Based Recording
Q. What is network-based recording (NBR) or “Record on Server”?
A. Network-based recording (NBR) is a recording option available to WebEx customers on release WBS25
or later. Network-based recording enables you to capture all meeting content, including WebEx integrated
audio, VoIP audio, or third-party audio conference for later playback and sharing. NBR recordings are
saved to WebEx high-availability storage servers, making it easy to access all meeting content.
Unlike the stand-alone WebEx Recorder for WRF format files, network-based recording is managed
completely within the WebEx client and does not require the use of additional hardware, such as a phone
recording adapter to record the teleconference. Network-based recording also provides basic editing
capabilities through your WebEx service site, without requiring the use a video-editing application.
Q. Which centers can use network-based recording?
Q. Which centers can use network-based recording?
A. WebEx Meeting Center, Event Center, Sales Center, Support Center, and Training Center.