Cisco Cisco E-Mail Manager Unity Integration Option Technische Referenzen
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NEC Switch Configuration
command from the ACDMAT main screen and reassigning a particular
memory value – the address of this memory depends upon the ACD version
and must be provided by NEC.
memory value – the address of this memory depends upon the ACD version
and must be provided by NEC.
Figure 21: System User Data Screen
5.10. Outbound Calls
The NEC switch does not make Predictive Calls in the classic Predictive
sense. To make Predictive calls, the switch "predicts" Agent availability and
dials the outbound call. This does not tie up an Agent while the call is placed
and before it is answered. In the NEC case, when an OutboundCallRequest
(Infolink message IE) is sent to the switch, the call is queued to a Pilot
specified in the Request. An available Agent logged into a Split
corresponding to this Pilot is found and the call is connected to him/her
before any outbound dialing is performed.
sense. To make Predictive calls, the switch "predicts" Agent availability and
dials the outbound call. This does not tie up an Agent while the call is placed
and before it is answered. In the NEC case, when an OutboundCallRequest
(Infolink message IE) is sent to the switch, the call is queued to a Pilot
specified in the Request. An available Agent logged into a Split
corresponding to this Pilot is found and the call is connected to him/her
before any outbound dialing is performed.
The CallDisposition (Infolink IZ message) does not correspond to "Network
Reached." The switch utilizes a tenant-relative timer, and as soon as the
timer goes off, it just sends the IZ with disposition "answered" guessing that
this is indeed the case. And since this message only appears after the call is
answered, the "Network Reached" indication is moot.
Reached." The switch utilizes a tenant-relative timer, and as soon as the
timer goes off, it just sends the IZ with disposition "answered" guessing that
this is indeed the case. And since this message only appears after the call is
answered, the "Network Reached" indication is moot.