Cisco Cisco Unified Contact Center Enterprise 9.0(2) Betriebsanweisung
Agent By Team Reports
2 IPCC Agent Report Templates
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Data:
Agent Team
The Enterprise Name of the agent team.
Derived from: Agent_Team.EnterpriseName
Supervisor
The agent's primary supervisor.
Derived from: Person.LastName, Person.FirstName
Media
The media routing domain into which the agent is logged in. This is the media routing
domain with which the agent's Skill Group is associated.
domain with which the agent's Skill Group is associated.
Derived from: Media_Routing_Domain.EnterpriseName
Agent Name
The agent's last and first name.
Derived from: Person.LastName, Person.FirstName
LogOn Duration
The time in HH:MM:SS (hours, minutes, seconds) format that the agent was logged on
for the specified interval of the report.
for the specified interval of the report.
Derived from: Agent_Half_Hour.LoggedOnTimeToHalf
Not Active Time
The total time in HH:MM:SS (hours, minutes, seconds) that the agent spent in the
Available or Not Active state during the report interval.
Available or Not Active state during the report interval.
Derived from: Agent_Half_Hour.AvailTimeToHalf
Not Ready Time
The total time in HH:MM:SS (hours, minutes, seconds) that the agent was in the Not
Ready state during the report interval.
Ready state during the report interval.
Derived from: Agent_Half_Hour.NotReadyTimeToHalf
Applicable
environment
ICM and IPCC
Template type
Historical Table
Default sort order
Agent Team¸ Media, Agent Name and Datetime
Drilldowns available
No
Schema database
tables
Person, Agent, Agent_Skill_Group_Half_Hour,
Agent_Half_Hour, Media_Routing_Domain,
Agent_Team_Member and Agent_Team