Cisco Cisco Unified Contact Center Enterprise 9.0(2) Betriebsanweisung

WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

IPCC Peripheral Service Reports

4      IPCC Peripheral Service Report Templates

The enterprise name of the peripheral service

Derived from: Service.EnterpriseName 

Date (no label)

The date when the record was generated in MM/DD/YYYY (month, day, year) format.

Derived from: Service_Half_Hour.DateTime

The ICM/IPCC Enterprise service level where abandoned tasks are ignored. The 
calculation removes tasks abandoned after the service-level threshold for the half-hour 
interval.

Derived from: Service_Half_Hour.ServiceLevelCallsToHalf / 
(Service_Half_Hour.ServiceLevelCallsOfferedToHalf 
-Service_Half_Hour.ServiceLevelAbandToHalf )