Cisco Cisco Prime Unified Service Monitor 9.0 Weißbuch
White Paper
© 2007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Page 14 of 26
2. Use your system documentation to configure NTP on the Windows Server 2003 system where
Service Monitor will be installed. Configure NTP with the time server being used by call
manager in your network. You might find How to configure an authoritative time server in
Windows Server 2003 at
manager in your network. You might find How to configure an authoritative time server in
Windows Server 2003 at
useful.
Connectivity
Ensure that the Service Monitor server can reach the TFTP server and the phones or devices in the
IP address range where the Cisco 1040 would be deployed.
IP address range where the Cisco 1040 would be deployed.
Terminal Server Services
Remote Desktop Service and/or Virtual Network Computing (VNC) Services are recommended to
remotely manage the Service Monitor server. VNC Services and Remote Desktop can be used to
remotely install the Operations Manager and Service Monitor software.
remotely manage the Service Monitor server. VNC Services and Remote Desktop can be used to
remotely install the Operations Manager and Service Monitor software.
Antivirus and Platform Agents
You should enable virus protection on the Service Monitor server, using antivirus software. Active
scanning of drives and memory should be performed during off-peak hours. Please exclude from
scanning the “CSCOpx” folder. You may experience delays, and performance may be degraded,
when the virus protection software is scanning all files. Service Monitor has undergone
interoperability testing with the following:
scanning of drives and memory should be performed during off-peak hours. Please exclude from
scanning the “CSCOpx” folder. You may experience delays, and performance may be degraded,
when the virus protection software is scanning all files. Service Monitor has undergone
interoperability testing with the following:
●
Third-party virus protection software:
◦
Symantec Antivirus Corporate Edition Version 9.0
◦
McAfee VirusScan Enterprise 8.0
●
Platform Agents:
◦
(Optional) Cisco Security Agent 4.0.3 (build 736)
Check Routing and Firewalls
Make sure that any firewalls between the Service Monitor server and the call manager, TFTP
server, and Cisco 1040s are configured to allow management traffic through. See the “Port
Availability” section below for information on which ports should be opened.
server, and Cisco 1040s are configured to allow management traffic through. See the “Port
Availability” section below for information on which ports should be opened.
Also make sure that there is connectivity between devices and the Service Monitor server. Even if a
route exists to a network behind a device, it does not mean that one exists to (and from) the device
itself.
route exists to a network behind a device, it does not mean that one exists to (and from) the device
itself.
Port Availability
Table 2 lists the ports used by Service Monitor. These ports should not be scanned.
Table 2.
Service Monitor Port Usage
Protocol
Port Number
Service Name
UDP
22 SSH
UDP
53
DNS
UDP
67 and 68
DHCP
UDP
5666
Syslog—Service Monitor receives syslog messages from Cisco 1040
TCP
2000
SCCP—Service Monitor uses SCCP to communicate with Cisco 1040s
TCP
43459
Database.
TCP
5665-5680
Interprocess communication between the user interface and back-end processes