Cisco Cisco Agent Desktop 8.5 Technische Referenzen
Cisco CAD Service Information 7.0(2)
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31-Mar-06
automatically recommends resources for an immediate solution. If your issue is not
resolved using these recommendations, your case will be assigned to a Cisco TAC
engineer.
resolved using these recommendations, your case will be assigned to a Cisco TAC
engineer.
For P1 or P2 cases (your production network is down or severely degraded) or if you
do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers
are assigned immediately to P1 and P2 cases to help keep your business operations
running smoothly.
do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers
are assigned immediately to P1 and P2 cases to help keep your business operations
running smoothly.
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete listing of Cisco TAC contacts, go to this URL:
www.cisco.com/warp/public/687/Directory/DirTAC.shtml
TAC Case Priority Definitions
To ensure that all cases are reported in a standard format, Cisco has established
case priority definitions.
case priority definitions.
■
Priority 1 (P1)—Your network is “down” or there is a critical impact to your
business operations. You and Cisco will commit all necessary resources
around the clock to resolve the situation.
business operations. You and Cisco will commit all necessary resources
around the clock to resolve the situation.
■
Priority 2 (P2)—Operation of an existing network is severely degraded, or
significant aspects of your business operation are negatively affected by
inadequate performance of Cisco products. You and Cisco will commit
full-time resources during normal business hours to resolve the situation.
significant aspects of your business operation are negatively affected by
inadequate performance of Cisco products. You and Cisco will commit
full-time resources during normal business hours to resolve the situation.
■
Priority 3 (P3)—Operational performance of your network is impaired, but
most business operations remain functional. You and Cisco will commit
resources during normal business hours to restore service to satisfactory
levels.
most business operations remain functional. You and Cisco will commit
resources during normal business hours to restore service to satisfactory
levels.
■
Priority 4 (P4)—You require information or assistance with Cisco product
capabilities, installation, or configuration. There is little or no effect on your
business operations.
capabilities, installation, or configuration. There is little or no effect on your
business operations.
Obtaining Additional Publications and
Information
Information
Information about Cisco products, technologies, and network solutions is available
from various online and printed sources.
from various online and printed sources.
■
The Cisco Product Catalog describes the networking products offered by
Cisco Systems, as well as ordering and customer support services. Access
the Cisco Product Catalog at this URL:
Cisco Systems, as well as ordering and customer support services. Access
the Cisco Product Catalog at this URL: