Manualsbrain.com
de
English
Español
Français
Italiano
Português
Русский
조선말, 한국어
日本語
中文
Handbücher
Marken
Cisco
Cisco Agent Desktop 9.0
Betriebsanweisung
Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Download
Like
Vollbild
Standard
Seite
von
74
Los
Contents
March 25, 2013
Enterprise Data 34
Call History 34
■
Monitoring Agents 36
CAD-Based Monitoring 36
Unified CM-Based Monitoring 37
■
Pushing a Web Page to an Agent 39
■
Barging In on Calls 40
■
Intercepting Calls 41
■
Recording Calls 42
■
Changing Agents’ ACD States 44
■
Using Chat 45
Predefined High-Priority Chat Messages 48
■
Using the Integrated Browser 50
Browser Toolbar 50
■
Sending Team Messages 52
■
Creating Supervisor Work Flows 54
Example: Setting Up a Supervisor Work Flow 56
Work Flow Actions 59
Audible Alert Action 59
Message Box Action 60
Report Action 61
Tree Control Action 62
Email Alert Action 62
■
Re-skilling Agents 65
■
Using Supervisor Record Viewer 69
■
Service Autorecovery 72
Index 7
3
Vorherige
Nächste
1
2
3
4
5
6
…
74