Cisco Cisco Agent Desktop 9.0 Installationsanleitung
August 4, 2014
139
Additional Considerations
Switching Data Stores
Overview
If you are switching from flat files to SQL Server, it is possible to back up the flat files
and then import them into SQL Server using a the Data Migration Tool.
and then import them into SQL Server using a the Data Migration Tool.
Switching From Flat Files to SQL Server Database
If you switch from a flat file implementation to a SQL Server implementation, you must
verify that the following local user account and local account group have been created
by PostInstall.exe:
verify that the following local user account and local account group have been created
by PostInstall.exe:
■
CADSQLAdminUser
■
CADSQLAdminGroup
This allows the system to run the SQL queries CAD needs to create an FCRasSvr
database and set up Recording and Statistics service replication.
database and set up Recording and Statistics service replication.
The secure password associated with CADSQLAdminUser is hard coded and must
never be changed. Verify that CADSQLAdminUser is part of the local
CADSQLAdminGroup group and the local Administrators group.
never be changed. Verify that CADSQLAdminUser is part of the local
CADSQLAdminGroup group and the local Administrators group.
Preparing for Switching Data Stores
The following prerequisites must be performed before you run the Data Migration Tool.
To prepare for switching data stores:
1. Start the CAD Configuration Setup utility using one of the following methods:
■
In Desktop Work Flow Administrator, select the logical contact center
node in the left pane and then choose Setup > Configure Systems from
the menu bar.
node in the left pane and then choose Setup > Configure Systems from
the menu bar.