Cisco Cisco Agent Desktop 9.0 Installationsanleitung

Cisco CAD Installation Guide

16

August 4, 2014

Create work flow groups

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●

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Configure Cisco Unified Presence

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●

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Desktop Work Flow Administrator

Configure work flows

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●

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Configure dial strings and phone books

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Configure CAD interface

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●

Configure voice contact and agent management 
work flow

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Configure integrated browser

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Table 5. 

Desktop Administrator features  (cont’d)

Feature

Standard Enhanced Premium