Cisco Cisco Agent Desktop 9.0 Installationsanleitung
System Requirements
August 4, 2014
29
Operating Environment Language Requirements
The CAD base services must be installed on machines running an English language
operating system.
operating system.
The CAD desktop applications can be installed on machines running an English
language or a localized operating system. The following desktop applications are
localized:
language or a localized operating system. The following desktop applications are
localized:
■
Agent Desktop
■
CAD-BE
■
Supervisor Desktop
■
IP Phone Agent
Desktop Administrator is not localized. However, in non-English contact centers,
Desktop Administrator must be run on a machine with a localized operating system so
Desktop Administrator must be run on a machine with a localized operating system so
Windows 7 Enterprise, Professional, and
Ultimate Edition Service Pack 1
Ultimate Edition Service Pack 1
32-bit and 64-bit
All desktops:
1 GHz processor
1 GB RAM (32-bit)
2 GB RAM (64-bit)
100 Mbit NIC supporting Ethernet 2
Agent, Supervisor, and Admin Desktops:
650 MB free space
Red Hat Enterprise Linux v5
CAD-BE only:
1 GHz Pentium processor
256 MB RAM
1 GB free space (for logging)
100 Mbit NIC supporting Ethernet 2
Microsoft Terminal Server
For minimum hardware requirements,
see Integrating CAD with Thin Client and
Virtual Desktop Environments
see Integrating CAD with Thin Client and
Virtual Desktop Environments
Citrix XenApp
Table 9.
Server minimum operating systems and hardware
Operating System
Hardware
Windows Server 2008 R2
See the section, “System Software
Requirements” in the Hardware and
Software Specification (Bill of Materials)
for Cisco Unified ICM/Contact Center
Enterprise & Hosted
Requirements” in the Hardware and
Software Specification (Bill of Materials)
for Cisco Unified ICM/Contact Center
Enterprise & Hosted
Table 8.
Desktop application minimum operating systems and hardware (cont’d)
Operating System
Hardware