Cisco Cisco Agent Desktop 9.0 Installationsanleitung
Cisco CAD Installation Guide
32
August 4, 2014
NOTE: For more technical information about the WebBrowser control,
refer to the MSDN article CHTMLView Class at:
refer to the MSDN article CHTMLView Class at:
http://msdn2.microsoft.com/en-us/library/42h6dke4(VS.80).aspx
Mozilla Firefox
Mozilla Firefox is a supported browser for use with CAD-BE. Consult the document,
Hardware and System Software Specification (Bill of Materials) for Cisco Unified
ICM/Contact Center Enterprise & Hosted, for information on supported versions of
Firefox. CAD-BE has been tested with Firefox version 12.
Hardware and System Software Specification (Bill of Materials) for Cisco Unified
ICM/Contact Center Enterprise & Hosted, for information on supported versions of
Firefox. CAD-BE has been tested with Firefox version 12.
Microsoft SQL Server 2008 R2 Standard or Enterprise Edition
Historical data that appears in Cisco Agent Desktop and Cisco Supervisor Desktop can
be managed with an onboard SQL Server 2008 R2 (64-bit) instance. For information
on choosing a method of data storage, see
be managed with an onboard SQL Server 2008 R2 (64-bit) instance. For information
on choosing a method of data storage, see
.
OpenLDAP
System configuration data is maintained using OpenLDAP V2.4.16 Directory Services
on the CAD server.
on the CAD server.
CTI OS
Computer Telephony Integration Object Server (CTI OS) must be installed on the
CTI server before installing the CAD services. You might want to edit several registry
keys to enable Agent Desktop to receive all CTI events. See
CTI server before installing the CAD services. You might want to edit several registry
keys to enable Agent Desktop to receive all CTI events. See
for information on changing these registry keys.
Consult the document, Hardware and System Software Specification (Bill of
Materials) for Cisco Unified ICM/Contact Center Enterprise & Hosted, for information
on supported versions of CTI OS (see
Materials) for Cisco Unified ICM/Contact Center Enterprise & Hosted, for information
on supported versions of CTI OS (see
for the
document URL).
Monitoring Requirements
CAD supports both CAD-based (agent-based) monitoring and Unified CM-based
(call-based) monitoring. CAD-based monitoring can be implemented either through the
desktop or the server.
(call-based) monitoring. CAD-based monitoring can be implemented either through the
desktop or the server.
NOTE: If Unified CM-based monitoring is used, CAD-based recording
services are not available.
services are not available.
The type of monitoring that is used is specified when CTI OS is installed. CAD uses
either Unified CM-based or CAD-based monitoring, not both. Supervisor Desktop
automatically determines which kind of monitoring is used when it is launched.
either Unified CM-based or CAD-based monitoring, not both. Supervisor Desktop
automatically determines which kind of monitoring is used when it is launched.