Cisco Cisco Agent Desktop 9.0 Installationsanleitung
August 4, 2014
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VoIP Monitor Service
The VoIP Monitor service node only appears when you run the CAD Configuration
Setup utility again to change configuration settings.
Setup utility again to change configuration settings.
Figure 26.
VoIP Monitor Service
Select the IP address of the network adaptor to which voice packets are sent to be
sniffed by the VoIP Monitor service (if this is a server box) or the desktop monitor (if
this is a client desktop).
sniffed by the VoIP Monitor service (if this is a server box) or the desktop monitor (if
this is a client desktop).
■
On a VoIP Monitor service server, it is the IP address of the NIC that is
connected to the port configured for SPAN.
connected to the port configured for SPAN.
■
On a client desktop computer, it is the IP address of the NIC on which the
computer is daisy-chained to the phone.
computer is daisy-chained to the phone.
NOTE: If you change these settings after initial setup, you must
restart the VoIP Monitor service or the client application (depending
on where you run the CAD Configuration Setup utility) to ensure that
the change is registered with them properly.
restart the VoIP Monitor service or the client application (depending
on where you run the CAD Configuration Setup utility) to ensure that
the change is registered with them properly.