Cisco Cisco Agent Desktop 9.0 Installationsanleitung

Modifying the Peripheral Gateway Registry

August 4, 2014

Modifying the Peripheral Gateway Registry

A registry key on the peripheral gateway (PG) computer must be modified so that the
Agent Desktop call activity pane displays the correct amount of time a caller spends at
Intelligent Voice Recognition (IVR).

You must complete this modification after the CAD base services have been installed.

To modify the PG computer registry key:

1. On the PG computer where CAD base services are installed, open the

Windows Registry Editor (regedit).

2. Navigate to the following key:

HKEY_LOCAL_
MACHINE\SOFTWARE\Wow6432Node\Cisco Systems, Inc.\ICM\
<ICM instance>\PG <PG number>\PG\CurrentVersion\OPC\CallControl\
pim <PIM number>\NewCallOffersUpdateDNIS

3. Change the value of NewCallOffersUpdateDNIS to 1.

4. Repeat steps 2 and 3 for each PIM number.

5. Close the Windows Registry Editor.