Cisco Cisco Agent Desktop 10.0 Installationsanleitung

October 16, 2015

Select the version number of the Unified CM to which you are connecting from the
drop-down menu.

NOTE: The Unified CM Version drop-down list does not appear the
first time you run the CAD Configuration Setup utility. It appears when
you run the CAD Configuration Setup utility again to change your
settings.

Enter the required JTAPI User ID, which is case sensitive.

For more information about user roles in Unified CM, refer to the “Roles and User
Groups” section of the Cisco Unified Communications Manager System Guide. For
more information on the JTAPI user for Unified CM, refer to the “How to Configure
Users for the Phones, the Unified CM PG, and Unified IP IVR” section of the Installation
and Configuration Guide Cisco Unified Contact Center Enterprise. These documents
are available on the Cisco website (www.cisco.com).

NOTE: If you change these settings after initial setup, you must
restart the Sync service and the VoIP Monitor service to ensure that
the change is registered with them properly.