Cisco Cisco Agent Desktop 10.0 Betriebsanweisung

Cisco Systems, Inc.

170 West Tasman Drive
San Jose, CA 95134-1706

USA

http://www.cisco.com
Tel:

408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

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10.0

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Click the Real Time Displays button on the toolbar.

From the Real Time Displays field, select the display you wish to view:

Agent Call Log

Agent ACD State Log

Agent Detail

Skills Statistics

You can sort the display by any column in the report in ascending or 
descending order by clicking on the column header.

If enabled by your administrator, you can use the integrated browser to view intranet 
and internet web pages within Agent Desktop. The administrator can configure the 
integrated browser so that popup windows are displayed either as a new tab in the 
integrated browser, or as a regular IE popup window. The integrated browser can 
have up to 10 tabs. The first tab is reserved for web pages that your supervisor pushes 
to you. This enables your supervisor to assist you during a call by providing 
information that will help you work with a customer.

If configured by your administrator, you can access another website by selecting it 
from the Work Sites list or by typing a URL in the Address field. 

Back

Alt+left arrow

Returns you to the last page you viewed.

Forward

Alt+right arrow Takes you to the page you viewed before clicking the Back button.

Stop

Esc

Stops the browser from loading a web page.

Refresh

F5

Refreshes the current web page.

Home

Alt+Home

Returns you to your predefined home page.

—

New tab

Ctrl+Shift+T

Opens a new tab.

—

Address

Alt+D

Selects the Address field (if configured).

—

Browser

Ctrl+Shift+B

Selects the browser pane.

—

Work Sites Alt+W

Selects the Work Sites field.