Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Logging in Using Agent Desktop
September 9, 2013
17
VPN Tunneling
There are two types of VPN tunneling mechanisms, full tunneling and split tunneling,
both of which are supported for connection between Agent Desktop and the CAD base
services.
both of which are supported for connection between Agent Desktop and the CAD base
services.
VPN Full Tunneling
VPN full tunneling virtually replaces the network connection with the local area
network defined by the VPN. If VPN full tunneling is used to connect to CAD servers,
the VPN connection must be established before starting Agent Desktop. If the VPN
connection is lost during a session, you must close Agent Desktop, reestablish the
VPN connection, and then restart Agent Desktop.
VPN full tunneling virtually replaces the network connection with the local area
network defined by the VPN. If VPN full tunneling is used to connect to CAD servers,
the VPN connection must be established before starting Agent Desktop. If the VPN
connection is lost during a session, you must close Agent Desktop, reestablish the
VPN connection, and then restart Agent Desktop.
VPN Split Tunneling
VPN split tunneling allows you to access a public network and a local area network
simultaneously, using the same physical network connection.
VPN split tunneling allows you to access a public network and a local area network
simultaneously, using the same physical network connection.
There are two types of VPN split tunneling scenarios.
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Scenario 1: The CAD servers are on the public network and a third-party
application is used through the VPN. In this scenario, you must launch and log
into Agent Desktop before establishing the VPN connection. If the VPN
connection is lost during a session, you must restart Agent Desktop and then
reestablish the VPN connection.
application is used through the VPN. In this scenario, you must launch and log
into Agent Desktop before establishing the VPN connection. If the VPN
connection is lost during a session, you must restart Agent Desktop and then
reestablish the VPN connection.
■
Scenario 2: The CAD servers are on the VPN and a third-party application is
used through the public network. In this scenario, you must establish the VPN
connection before launching Agent Desktop. If the VPN connection is lost
during a session, you must close Agent Desktop, reestablish the VPN
connection, and then restart Agent Desktop.
used through the public network. In this scenario, you must establish the VPN
connection before launching Agent Desktop. If the VPN connection is lost
during a session, you must close Agent Desktop, reestablish the VPN
connection, and then restart Agent Desktop.
If Agent Desktop can log into all services except the Chat service, you must restart
Agent Desktop after the Chat service comes back online.
Agent Desktop after the Chat service comes back online.