Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
August 18, 2015
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Preface
Introduction
Cisco Desktop Administrator consists of two parts:
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Desktop-based Cisco Desktop Work Flow Administrator
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Web-based Cisco Desktop Administrator
Cisco Desktop Work Flow Administrator enables you to configure the following:
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Dial strings
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Phone book
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Reason codes
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Wrap-up data
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Work flows and agent desktops
Cisco Desktop Administrator enables you to configure the following:
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Services
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Personnel and work flow group assignments
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Cisco Unified Presence Settings