Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Work Flow Groups
August 18, 2015
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CAD Agent. Configure the user interface, voice contact work flows, and agent
management work flows for agents who use Agent Desktop.
management work flows for agents who use Agent Desktop.
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CAD-BE Agent. Configure the user interface and voice contact work flows for
agents who use CAD-BE.
agents who use CAD-BE.
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IP Phone Agent. Enable agent-initiated recording for agents who use the
IP Phone Agent service.
IP Phone Agent service.
Maintaining Work Flow Groups
You can add, delete, or edit work flow groups under the Work Flow Groups node.
NOTE: If you choose to delete the default work flow group, make sure
that all agents are assigned to a custom work flow group you have set
up. If an agent is not assigned to a work flow group, and there is no
default work flow group, that agent will not be able to start Agent
Desktop.
that all agents are assigned to a custom work flow group you have set
up. If an agent is not assigned to a work flow group, and there is no
default work flow group, that agent will not be able to start Agent
Desktop.
To add a new work flow group:
1. In the Navigation tree, select the Work Flow Groups node.
2. Choose File > New, or click New on the toolbar. The Work Flow Group Name
Editor dialog box appears.
Figure 23.
Work Flow Group Name Editor dialog box
3. Enter a new work flow group name. If you want to copy an existing work flow
group, select the Copy the following work flow group check box and choose a
work flow group from the drop-down list.
work flow group from the drop-down list.
4. Click OK. The new work flow group appears in the Navigation pane under the
Agents node.