Cisco Cisco Agent Desktop 10.0 Betriebsanweisung

Cisco Systems, Inc.

170 West Tasman Drive
San Jose, CA 95134-1706

USA

http://www.cisco.com
Tel:

408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

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10.0

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Choose View > Preferences. The Preferences window appears.

Select the Enable Integrated Browser check box. 

In the left pane, select the Browser node. 

In the right pane, select a browser tab. Enter an URL in the Browser home 
page field and click OK.

Choose View > Preferences. The Preferences window appears.

In the left pane, select a node. The right pane displays that node’s settings.

Change values as desired, then click OK.

NOTE: “Skill group” is another term for “contact service queue”.

Choose Tools > Supervisor Work Flow Administrator.

Click Add. The Add New Work Flow window appears.

Type a name, then click OK. The Skill Group Selection window appears.

Select a skill group from the Available Skill Groups list, then click the left 
arrow. Repeat if additional skill groups are desired. Click OK when done.

In the Supervisor Work Flow Setup window, complete the following steps.

Select one or both of the Calls Waiting and Current Oldest check boxes.

Set the upper and lower limits for the threshold(s) you selected.

Add the actions to be triggered when the threshold(s) is/are crossed.

Click OK twice to enable the work flow and exit Work Flow Administrator.