Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

Real Time Displays

February 12, 2013

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Real Time Displays

The real time displays contain the information you need to manage your teams and 
agents. Real time displays include the following:

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There are two types of displays: tabular and graphical.

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Tabular displays present skill group/precision queue, team, and agent 
information in a grid. Tabular information can be sorted in 
ascending/descending order by clicking any column header in the grid. You 
can sort by one column only.

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Graphical displays present the same information as bar charts, except for 
Agent vs. Team Statistics, which is presented as two pie charts.

NOTE:  Graphical displays are available at the Premium level only.

Updating Data

There are several ways that data is updated in Supervisor Desktop.

Syncing Data

Precision queue data is updated by an automatic sync that occurs every 10 minutes. 
Click the Refresh button in the Supervisor Desktop toolbar to display the most recent 
data. If you want to display updated data immediately following a change to precision 
queues, ask the system administrator to perform a manual sync in Desktop 
Administrator and then click the Refresh button.

NOTE:  At start up and failover, a full sync is performed to update all 
precision queue data. This sync can take up to 25 minutes or more.