Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
February 12, 2013
5
Cisco Supervisor Desktop User Guide
Introduction
Cisco Supervisor Desktop for Cisco Unified Contact Center Enterprise (Unified
CCE) is a robust computer telephony integration solution for single-site and
multi-site IP-based contact centers that is easy to deploy, configure, and manage.
It provides supervisors with powerful tools to increase productivity and improve
customer satisfaction.
CCE) is a robust computer telephony integration solution for single-site and
multi-site IP-based contact centers that is easy to deploy, configure, and manage.
It provides supervisors with powerful tools to increase productivity and improve
customer satisfaction.
The features of Supervisor Desktop allow you to view real time statistics, monitor
and coach agents, and barge-in, intercept, and record active agent calls when
necessary, enabling effective management of agent resources.
and coach agents, and barge-in, intercept, and record active agent calls when
necessary, enabling effective management of agent resources.
Intended Audience
This document is written for contact center supervisors who use Supervisor
Desktop on their computers.
Desktop on their computers.
What’s New in This Release
Cisco Supervisor Desktop 9.0 supports the following new features:
■
Support for Cisco AnyConnect Secure Mobility Client Release 3.0
■
Support for JRE 1.6.0, Update 31
■
Support for precision queues
Obtaining Documentation and Submitting a Service
Request
Request
For information on obtaining documentation, submitting a service request, and
gathering additional information, see the monthly What’s New in Cisco Product
Documentation, which also lists all new and revised Cisco technical
documentation, at:
gathering additional information, see the monthly What’s New in Cisco Product
Documentation, which also lists all new and revised Cisco technical
documentation, at: