Cisco Cisco Agent Desktop 9.0 Fehlerbehebungsanleitung
Cisco CAD Troubleshooting Guide
100
March 13, 2015
Enterprise Data Problems
Problem
Enterprise data displays data after a call has been dismissed.
Solution
Enterprise data displays data from the last call until a new call is
received. This allows agents to use the enterprise data for after-call
work.
received. This allows agents to use the enterprise data for after-call
work.
Problem
When an agent receives a transferred call, the enterprise data is not
correct.
correct.
Solution
Call waiting is not supported in CAD. If call waiting is enabled,
enterprise data might not be correct in certain circumstances. For
example, if an agent is on a call and a new call is routed to that agent, if
that agent transfers the original call to another agent, the second
agent's desktop might display enterprise data for the new call, rather
than the original call.
enterprise data might not be correct in certain circumstances. For
example, if an agent is on a call and a new call is routed to that agent, if
that agent transfers the original call to another agent, the second
agent's desktop might display enterprise data for the new call, rather
than the original call.
Problem
The enterprise data portion of the Contact Management pane in Agent
Desktop is completely blank and does not display any information about
the current call.
Desktop is completely blank and does not display any information about
the current call.
Solution
This error can occur if one agent edits the layout name during a call and
enters the name of a layout that does not exist, and then transfers the
call to another agent. In this situation, the enterprise data portion of the
Contact Management pane in the second agent's desktop will be
empty.
enters the name of a layout that does not exist, and then transfers the
call to another agent. In this situation, the enterprise data portion of the
Contact Management pane in the second agent's desktop will be
empty.