Cisco Cisco Agent Desktop 9.0 Fehlerbehebungsanleitung
Cisco CAD Troubleshooting Guide
128
March 13, 2015
Packet marking for call control and agent state changes is managed by
CTI OS and can be configured. For specific instructions, see the Quality
of Service/Type of Service (QoS/ToS) heading in the CTI OS System
Manager's Guide for Cisco Unified Contact Center Enterprise.
CTI OS and can be configured. For specific instructions, see the Quality
of Service/Type of Service (QoS/ToS) heading in the CTI OS System
Manager's Guide for Cisco Unified Contact Center Enterprise.
Problem
The VoIP Monitor service fails with the following exception when using
server-based monitoring:
server-based monitoring:
FATAL FCVMS112 splk_pcap_open_live() failed. errorBuf = Error
opening adapter: Access is denied.
opening adapter: Access is denied.
Conditions: A second NIC is installed/enabled on the server. CAD
Configuration Setup (PostInstall) is run to detect the second NIC and
then the VoIP Monitor service is restarted.
Configuration Setup (PostInstall) is run to detect the second NIC and
then the VoIP Monitor service is restarted.
Solution
The splkpcap driver must be reinitialized. To do this, unload and reload
the driver. Open a command window on the computer where the new
NIC was installed and type the following commands:
the driver. Open a command window on the computer where the new
NIC was installed and type the following commands:
net stop spcd
net start spcd
net start spcd
Close the command window and start the CAD Configuration Setup
utility. In the VoIP Monitor Service node, select the IP address of the
new NIC and save the changes.
utility. In the VoIP Monitor Service node, select the IP address of the
new NIC and save the changes.
Problem
The supervisor starts recording an agent’s conversation, but after a
short time the recording stops by itself.
short time the recording stops by itself.
Solution
Check to make sure that no other supervisors are currently viewing the
same team of agents. Any supervisor using Supervisor Desktop can see
all conversations being recorded and can stop a recording of an agent
conversation even if that supervisor did not initiate the recording.
same team of agents. Any supervisor using Supervisor Desktop can see
all conversations being recorded and can stop a recording of an agent
conversation even if that supervisor did not initiate the recording.
For additional troubleshooting information about VoIP monitoring and
recording, see Configuring and Troubleshooting VoIP Monitoring.
recording, see Configuring and Troubleshooting VoIP Monitoring.