Cisco Cisco Agent Desktop 9.0 Fehlerbehebungsanleitung
Cisco CAD Troubleshooting Guide
26
March 13, 2015
VoIP Monitor Client (Optional)
These registry entries should not be needed because the VoIP Monitor recording API
has built-in defaults. They can be used to override the defaults.
has built-in defaults. They can be used to override the defaults.
For 32-bit machines: HKEY_LOCAL_MACHINE\SOFTWARE\Calabrio\CAD\
VoIP Monitor Client\
For 64-bit machines: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\
Calabrio\CAD\VoIP Monitor Client\
Integrated Browser Emulation
In previous versions of CAD the integrated browser in Agent Desktop and Supervisor
desktop ran as Internet Explorer 7 Standards browser version. By default, in CAD 9.0
the integrated browser in Agent Desktop and Supervisor Desktop runs in Internet
Explorer 8 Standards browser version. If want to revert back to running the integrated
browser as Internet Explorer 7 browser version, you must modify the registry on each
machine.
desktop ran as Internet Explorer 7 Standards browser version. By default, in CAD 9.0
the integrated browser in Agent Desktop and Supervisor Desktop runs in Internet
Explorer 8 Standards browser version. If want to revert back to running the integrated
browser as Internet Explorer 7 browser version, you must modify the registry on each
machine.
For 32-bit machines: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet
Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION
Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION
Table 8.
VOIP Monitor client registry entries
Key
Value
Type
Description
Setup
Recording Jitter
Buffer
Buffer
dword
The number of milliseconds that
a packet expires for recording.
a packet expires for recording.
Recording Port
Range Start
Range Start
dword
The starting port number for
receiving UDP packets for
recording.
receiving UDP packets for
recording.
Recording Port
Range End
Range End
dword
The end port number for
receiving UDP packets for
recording.
receiving UDP packets for
recording.