Cisco Cisco Agent Desktop 9.0 Fehlerbehebungsanleitung

Event, Error, and Chat Logs

March 13, 2015

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Agent Desktop Chat Logs

All Agent Desktop chat conversations are automatically archived in plain text log files 
and kept for one week. The logs are saved to the following folder on the agent’s 
computer:

C:\Program Files (x86)\Cisco\Desktop\log\transcripts\

There is one log per day (named monday.txt, tuesday.txt, and so on). The files are 
overwritten every week. The log includes the following information for every chat 
message:

■

Date

■

Time

■

Priority (0 for normal, 1 for high priority)

■

Type (message to supervisor, message to user)

■

Sender

■

Recipient

■

Message text