Cisco Cisco Agent Desktop 9.0 Fehlerbehebungsanleitung

Cisco CAD Troubleshooting Guide

March 13, 2015

Problem

The agent can make and receive internal calls but gets errors when
trying to make an external call.

Solution

The dial string properties must be configured properly for outgoing calls.
Some switches are set up to automatically dial an 8 or 9 to get an
outside line, while others require you to dial an 8 or 9. The dial string
must take into account how the switch is set up.

Problem

The agent’s call control action does not work properly.

Solution

Try performing the same action manually using the dial pad. Telephone
numbers are formatted the same way when used in call control actions
as they are when making calls manually. Make sure that the dial string
is configured properly for outgoing calls.

Problem

When Agent Desktop attempts to launch an external application the
following error message appears: “Error Launching Application… The
system cannot find the file specified.”

Solution

When creating a launch external application action, you must include
the extension of the application you wish to launch. For example, to
launch Windows Notepad, C:\Windows\Notepad.exe is correct, while
C:\Windows\Notepad is incorrect.

If the path to the executable or an argument contains spaces, it must
be enclosed in quotes, for instance,
“C:\Program Files (x86)\MyFile.doc.”

Problem

The administrator configured a task button to start Microsoft Notepad,
and changed the hint to Run Notepad (Ctrl+R). The shortcut keys do not
work.

Solution

For any task button, you may only change the hint text. You cannot
change the shortcut key.