Cisco Cisco Agent Desktop 9.0 Fehlerbehebungsanleitung
Cisco CAD Troubleshooting Guide
70
March 13, 2015
Problem
Increasing the font size in Agent Desktop causes information in the
status bar, including agent name and extension, to become truncated.
status bar, including agent name and extension, to become truncated.
Solution
After increasing the font size, you must restart Agent Desktop to display
all of the information in the status bar without truncation.
all of the information in the status bar without truncation.
Problem
An agent’s screen reader is not reading the contents of table cells in
agent reports.
agent reports.
Solution
Text in reports might not be readable initially by screen readers. Consult
your screen reader’s documentation for information on forcing the
program to read text in report cells.
your screen reader’s documentation for information on forcing the
program to read text in report cells.
Problem
Agent Desktop closes unexpectedly when the agent is using the
integrated browser.
integrated browser.
Solution
This issue might be caused by an external web application running in
the integrated browser that has issued a close command that not only
closes the browser but also closes Agent Desktop itself. The web
application must be rewritten so that it only closes the browser window
instead of the whole application.
the integrated browser that has issued a close command that not only
closes the browser but also closes Agent Desktop itself. The web
application must be rewritten so that it only closes the browser window
instead of the whole application.
Problem
The real time displays (reports) are not accurate.
Solution
Reports are generated as expected only when the server and Agent
Desktop are in the same time zone. When the server and Agent
Desktop are in different time zones, reports might not include all
expected data. This is because the range of data that appears in a
report is based on the server’s time zone and the server uses its clock
to generate reports. To retrieve the missing data, you need to select a
previous day or following day in order to display additional data.
Desktop are in the same time zone. When the server and Agent
Desktop are in different time zones, reports might not include all
expected data. This is because the range of data that appears in a
report is based on the server’s time zone and the server uses its clock
to generate reports. To retrieve the missing data, you need to select a
previous day or following day in order to display additional data.
NOTE: However, agent state logs do not allow selecting a
previous or following day, as it stores data only for the current
day.
previous or following day, as it stores data only for the current
day.