Cisco Cisco Agent Desktop 9.0 Fehlerbehebungsanleitung
Cisco Desktop Administrator Problems
March 13, 2015
91
Cisco Desktop Administrator Problems
Problem
The administrator cannot create a new work flow group.
Solution
The work flow group name is already used for another group.
Problem
When Desktop Administrator starts, it does not get automatically
updated.
updated.
Solution
Automated updates are disabled for Windows Vista. Other options are:
■
Manual “over-the-top” installation
■
Push installation
Problem
Automatic updates no longer occur on a machine where both
Supervisor Desktop and Desktop Administrator are installed.
Supervisor Desktop and Desktop Administrator are installed.
Cause. If an automatic update of one desktop application completes
successfully but an automatic update of the other desktop application
fails to complete for any reason, then automatic updates will no longer
work.
successfully but an automatic update of the other desktop application
fails to complete for any reason, then automatic updates will no longer
work.
The installers for both Supervisor Desktop and Desktop Administrator
use the same registry key to identify the version. If one update is
completed successfully, the registry is changed to the latest version
even if the other update fails. Automatic updates will not be triggered
again.
use the same registry key to identify the version. If one update is
completed successfully, the registry is changed to the latest version
even if the other update fails. Automatic updates will not be triggered
again.
Solution
Download the latest version of the installer that failed and install it
manually. The installers can be found at:
manually. The installers can be found at:
http://<server IP>:8088/TUP/CAD/Install.htm
http://<server IP>:8088/TUP/CAD/Admin.htm
where <server IP> is the IP address of the server that hosts the CAD
base services.
base services.