Cisco Cisco Agent Desktop 9.0 Fehlerbehebungsanleitung

Cisco CAD Troubleshooting Guide

March 13, 2015

3. Click Add New. The Incoming Access Control List Configuration page

appears.

4. If desired, type a description of the address pattern in the

Description field.

5. Type “all” in the Address Pattern field, then click Save.

Problem

An agent or supervisor cannot log into Cisco Unified Presence.

Solution

The agent’s or supervisor’s Unified Presence login ID should match the
format of the administrator’s Unified Presence login ID.

The following login ID formats are supported:

■

■

If one format does not work, the agent or supervisor should log in using
the other format.

Problem

A subject matter expert using a soft IP phone is not shown as busy
when viewed by an agent running Agent Desktop or when viewed by
another subject matter expert running Unified Personal Communicator.

Solution

The Unified CM Session Initiation Protocol (SIP) publish trunk is not
configured correctly.

To verify that the Unified CM SIP publish trunk is configured correctly,
complete the following steps.

1. Log into Unified Presence Administration.

2. Choose Presence > Settings. The Cisco Unified Presence Settings

page appears.

3. Verify that the correct trunk is selected in the CUCM SIP Publish

Trunk drop-down list.

NOTE: You must select the Enable SIP Publish on CUCM check
box to enable the CUCM SIP Publish Trunk parameter.