Cisco Cisco Agent Desktop 9.0 Fehlerbehebungsanleitung
Cisco CAD Troubleshooting Guide
88
March 13, 2015
■
Verify you can display Tomcat’s html index page. In your web
browser, enter the URL http://<Tomcat server IP address>:8088/.
browser, enter the URL http://<Tomcat server IP address>:8088/.
■
Attempt to display the following page in your web browser without
an error: http://<Tomcat server IP address>:
an error: http://<Tomcat server IP address>:
8088/ipphone/jsp/sciphonexml/IPAgentInitial.jsp
If these tests fail, check the following:
■
JRE is installed on the server.
■
The file that maps URLs with JSP pages to the correct java servlets,
web.xml, must be in the …\Tomcat\webapps\ipphone\
web.xml, must be in the …\Tomcat\webapps\ipphone\
web-inf directory.
■
Find this entry in the registry:
In 32-bit machines: HKEY_LOCAL_MACHINE\SOFTWARE\
Calabrio\CAD\IPPA\Config\TOMCAT HOME
In 64-bit machines: HKEY_LOCAL_
MACHINE\SOFTWARE\Wow6432Node\Calabrio\CAD\IPPA\Config\
TOMCAT HOME
MACHINE\SOFTWARE\Wow6432Node\Calabrio\CAD\IPPA\Config\
TOMCAT HOME
and set its value to
C:\Program Files (x86)\Cisco\Desktop\Tomcat\.
C:\Program Files (x86)\Cisco\Desktop\Tomcat\.
Problem
If the Microsoft SQL Server CAD SQL Instance is uninstalled and the
ICM Logger or ICM Admin Workstation is restarted, the ICM Logger or
ICM AW fails to start and displays an error message. The error occurs
because certain registry keys that are required by these services are
removed during the uninstall.
ICM Logger or ICM Admin Workstation is restarted, the ICM Logger or
ICM AW fails to start and displays an error message. The error occurs
because certain registry keys that are required by these services are
removed during the uninstall.
Solution
Complete the following steps using the SQL Server Client Network
Utility.
Utility.
1. Launch cliconfg from either a command window or the Start > Run
prompt.
2. Enable the Named Pipes and TCP/IP protocols.
3. Ensure that Named Pipes appears before TCP/IP in the list of
enabled protocols.
4. Check Enable Shared Memory Protocol.
5. Apply the changes and exit by clicking OK.