Cisco Cisco Agent Desktop 9.0 Fehlerbehebungsanleitung
Install and Upgrade Problems
March 2012
77
Install and Upgrade Problems
Problem
The client application installations do not download when the links on
the installation web page are clicked. When the install program link is
clicked, a “HTTP 404—File Not Found” error is displayed.
the installation web page are clicked. When the install program link is
clicked, a “HTTP 404—File Not Found” error is displayed.
Solution
CAD Configuration Setup was not completed successfully on the CAD
base services server. Launch CAD Configuration Setup. (On the CAD
base services server, in Windows Explorer, navigate to the folder
C:\Program Files\Cisco\Desktop\bin and run PostInstall.exe).
base services server. Launch CAD Configuration Setup. (On the CAD
base services server, in Windows Explorer, navigate to the folder
C:\Program Files\Cisco\Desktop\bin and run PostInstall.exe).
If Configuration Setup starts in initial mode, it was not completed
correctly. Go through each window and make sure that all required data
is entered, and then choose File > Save.
correctly. Go through each window and make sure that all required data
is entered, and then choose File > Save.
If Configuration Setup starts in update mode, choose File > Reset Client
Installs. This places the client install files in the default location, and
reconfigures them to use the default setting for the IP address of the
LDAP server.
Installs. This places the client install files in the default location, and
reconfigures them to use the default setting for the IP address of the
LDAP server.
Try to install the client applications from the installation web page
again. If the problem persists, contact technical support.
again. If the problem persists, contact technical support.
Problem
When upgrading from a previous version to a Unified System Contact
Center (Unified SCC) version, Login by Name does not work although
that is the only login method used in a Unified SCC installation. The
option for choosing login method in Desktop Administrator is disabled.
Center (Unified SCC) version, Login by Name does not work although
that is the only login method used in a Unified SCC installation. The
option for choosing login method in Desktop Administrator is disabled.
Solution
Launch CAD Configuration Setup. (On the CAD Base services server, in
Windows Explorer, navigate to C:\Program Files\Cisco\Desktop\bin and
run PostInstall.exe).
Windows Explorer, navigate to C:\Program Files\Cisco\Desktop\bin and
run PostInstall.exe).
If CAD Configuration Setup starts in initial mode, complete the following
steps.
steps.
1. A dialog box appears, asking if this is a Unified SCC installation.
Click No, and then click Apply. Exit CAD Configuration Setup.
2. Launch CAD Configuration Setup again.
3. A dialog box appears, asking if this is a Unified SCC installation.
Click Yes, and then click Apply. Exit CAD Configuration Setup.