Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Ratgeber Für Administratoren
Chapter 7 Provisioning Unified CCX
Configuring Agents
7-16
Cisco Unified CCX Administration Guide, Release 7.0(1)
Removing Skills from Agents
Note
If a resource is not assigned a skill you attempt to remove, the resource is not
updated. However, the system will still generate a related message.
updated. However, the system will still generate a related message.
To remove skills from agents, complete the following steps.
Procedure
Step 1
From the Unified CCX Administration menu bar, choose Subsystems > RmCm.
The RmCm Configuration web page opens, displaying the RmCm Provider area.
Step 2
On the RmCm Configuration navigation bar, click Assign Skills hyperlink.
The Assign Skill summary web page opens.
Step 3
In the Resource Name column, click the check box next to the agent(s) you want
to remove skills from.
to remove skills from.
Note
You can click Select All check box to select all agents.
Step 4
Click Remove Skill.
The Remove Skill Configuration web page opens.
Step 5
Use this web page to specify the following fields.
Step 6
Remove skills by choosing one or more skills from the Skills list and clicking >
to move the skills to the Skills to Remove list.
to move the skills to the Skills to Remove list.
Step 7
Click Update to apply the changes.
Field
Description
Skills to Remove
List of skills that can be removed from the selected agents.
Skills
List of the skills not assigned to the agents.
Update
Click this button to apply changes.
Cancel
Click this button to cancel changes.