Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Ratgeber Für Administratoren

The Unified CCX script applications are applications based on scripts created in 
the Unified CCX Editor. These applications come with every Unified CCX 
system and execute scripts created in the Unified CCX Editor 

Use the Unified CCX Editor to create scripts that direct the Unified CCX system 
to automatically answer calls and other types of contacts, prompt callers for 
information, accept caller input, queue calls, distribute calls to available agents, 
place outbound calls, respond to HTTP requests, and send e-mail messages.

The Unified CCX system includes a number of sample scripts. For a description 
of these sample scripts, and for more information on creating scripts with the 
Unified CCX Editor, see the Cisco Unified CCX Scripting and Development 
Series: Volume 1, Getting Started with Scripts. In addition, a script repository is 
available at 

. This repository provides some examples of scripting techniques that can 

leverage Unified CCX abilities.

Cisco script applications can make use of many components, such as scripts, 
pre-recorded prompts, grammars, languages, locales, and custom Java classes. 
For more information about these components, see 

Upload these components to the Repository before you configure a Cisco script 
application that uses them. 

Depending on your particular Unified CCX implementation, you may need to 
perform most or all of the following tasks to configure a Cisco script application:

Manage scripts. Cisco script applications are based on scripts that you must 
upload to the repository and make available to the Unified CCX system.

Manage prompts. Many applications make use of pre-recorded prompts, 
stored as .wav files, which are played back to callers to provide information 
and elicit caller response. You must upload these .wav files to the repository 
and make them available to the Unified CCX system.