Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Ratgeber Für Administratoren
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Cisco Unified CCX Administration Guide, Release 7.0(1)
Chapter 9 Configuring Cisco Applications
About Unified CCX Applications
The Cisco Ring-No-Answer application returns a ring tone signal when a call
reaches a CTI route point.
reaches a CTI route point.
To configure the Ring-No-Answer application, you will need to perform the
following tasks:
following tasks:
1.
Add the Ring-No-Answer application.
2.
Add a Unified CM Telephony trigger to the Ring-No-Answer application.
The Ring-No-Answer application is activated when it is triggered by a
Unified CM Telephony trigger.
The Ring-No-Answer application is activated when it is triggered by a
Unified CM Telephony trigger.
To configure the Unified CCX server with the Ring-No-Answer application,
complete the following steps.
complete the following steps.
Procedure
Step 1
From the Unified CCX Administration menu bar, choose Applications >
Application Management and click Add a New Application hyperlink.
Application Management and click Add a New Application hyperlink.
The Add a New Application web page opens.
Step 2
From the Application Type drop-down menu, choose Ring-No-Answer, and then
click Next.
click Next.
The Ring-No-Answer web page opens.
Step 3
Use this web page to specify the following fields.
Field
Description
Name
A name for the application.
Description
Use the Tab key to automatically populate this field.
ID
Accept the automatically-generated ID, or enter a unique ID.
Note
The Historical Reporting feature uses this ID to identify this
application.
application.