Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Ratgeber Für Administratoren
Glossary
GL-18
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Variable
A placeholder for data.
W
Wrap-up
Call-related work performed by an agent after the call is over. An agent performing wrap-up is in either
the Work Ready or Work Not Ready state. Often includes entering data, filling out forms, and making
outbound calls necessary to complete the transaction. The agent is unavailable to receive another
inbound call while in this mode.
the Work Ready or Work Not Ready state. Often includes entering data, filling out forms, and making
outbound calls necessary to complete the transaction. The agent is unavailable to receive another
inbound call while in this mode.
X
XML
Extensible Markup Language. A programming language developed by the World Wide Web Consortium
that allows Web developers to create customized tags that will organize and deliver efficiently. XML is
a metalanguage, containing a set of rules for constructing other markup languages.
that allows Web developers to create customized tags that will organize and deliver efficiently. XML is
a metalanguage, containing a set of rules for constructing other markup languages.