Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installationsanleitung

Before you upgrade to Cisco CRS 6.0, you must back up your existing Cisco CRS 
data and then backup your existing Cisco Unified Communications Manager data. 
To do so, perform the following steps. The time that this process takes to complete 
varies depending on how much data must be backed up and on your Cisco CRS 
deployment.

On the server on which the Cisco CRS Engine is installed, log in to Windows as 
the Administrator.

Insert the Cisco CRS CD labeled Disk 1.

If the Cisco Customer Response Solutions Installation Wizard does not start 
automatically, navigate to the root folder on Disk 1 and click CRSAutorun.exe.

Click OK in the pop-up window that prompts:

The Cisco CRS Installer is about to start. Click OK to continue.

The Cisco CRS Installer performs a series of checks and processes.

If the version of the Windows Installer that the Cisco CRS Installer requires does 
not exist on this server, a window prompts you to install it. Click OK. After the 
Windows Installer installs and the server reboots automatically, log back into 
Windows as the Administrator. If the Cisco Customer Response Solutions 
Installation Wizard does not restart automatically, navigate to the root folder on 
Disk 1 and click CRSAutorun.exe.

Back up Cisco CRS and Cisco Unified Communications 
Manager data.

Re-image the servers in the Cisco CRS server cluster

Verify hardware settings and network connectivity.

Reinstall Cisco Unified Communications Manager.