Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Anleitung Für Quick Setup

Cisco

Contents

v

Getting Started with Cisco Unified Contact Center Express, Release 6.0(1)

OL-xxxxx-xx

Cisco Agent Desktop Configuration Check List

8-2

How to Install and Configure the Cisco Agent Desktop Applications

8-5

C H A P T E R

Call Monitoring, Call Recording, and Prompts for Unified CCX

9-1

Monitoring Agent Conversations

9-1

Recording Prompts and Agent Conversations

9-2

C H A P T E R

Using Unified CCX Historical Reports

10-1

The Default Unified CCX Historical Reports

10-2

Real-Time Unified CCX Reports

10-2

C H A P T E R

Managing Unified CCX

11-1

Managing Prompt, Grammar, and Document Files

11-1

Managing Cisco CRS Datastores

11-2