Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Anleitung Für Quick Setup
6-3
Getting Started with Cisco Unified IP IVR, Release 7.0(1)
Chapter 6 Installing and Configuring Unified IP IVR
Unified IP IVR Configuration Check List
Unified IP IVR Configuration Check List
Do the following tasks in the given order.
Table 6-1
Unified IP IVR Configuration Check List
Task
Purpose and Notes
Configuration Location
Procedure Location
1. Configure the
JTAPI subsystem
on Unified CCX.
JTAPI subsystem
on Unified CCX.
The Unified CCX Engine uses the
JTAPI subsystem to send and receive
calls from Unified CM.
JTAPI subsystem to send and receive
calls from Unified CM.
JTAPI Configuration web page
From the Unified CCX
Administration web page
menu bar, select Subsystems >
JTAPI. Then select JTAPI
provider in the option list on
the left.
Administration web page
menu bar, select Subsystems >
JTAPI. Then select JTAPI
provider in the option list on
the left.
"Configuring a JTAPI Provider"
section in the Cisco Unified
Contact Center Express
Administration Guide.
section in the Cisco Unified
Contact Center Express
Administration Guide.
For the JTAPI Provider configuration, select the IP address(es) or hostname(s) of one of the Available
CTI Manager machines. The 'Available CTI Managers' list box lists all the available CTI Managers that
are in the Unified CM cluster.
CTI Manager machines. The 'Available CTI Managers' list box lists all the available CTI Managers that
are in the Unified CM cluster.
The primary provider is the first value in the list of selected CTI managers in the cluster, and the
secondary provider is the second (also the last) value in the list of CTI selected managers in the cluster.
secondary provider is the second (also the last) value in the list of CTI selected managers in the cluster.
There cannot be more than two selected CTI Managers for JTAPI Provider Configuration.
The User Prefix is used by Unified CCX to create the Application User in Unified CM that controls the
Route Points and CTI Ports.
Route Points and CTI Ports.
Make sure the users (<User prefix> +"_"+,nodeid) are NOT defined in Unified CM.
On clicking OK, JTAPI users are created in the Unified CM. Depending on how many Unified CCX
engines are enabled in the cluster, those many JTAPI users are created.
engines are enabled in the cluster, those many JTAPI users are created.
In an IP IVR system installed independently of Unified CCX, you do not need to configure the RmCm
subsystem.
subsystem.
That configuration is shown here only to show you what you would have to configure next if your IP IVR
system were installed as a part of Unified CCX.
system were installed as a part of Unified CCX.
2. Provision a
JTAPI Call
Control Group.
JTAPI Call
Control Group.
The Unified CCX system uses JTAPI
call control groups to pool together a
series of CTI ports, which the system
uses to serve calls as they arrive at
the Unified CCX server.
call control groups to pool together a
series of CTI ports, which the system
uses to serve calls as they arrive at
the Unified CCX server.
Unified CCX automatically adds the
needed CTI ports port assignments
and the specified call control groups
to the Unified CM database when
you click Update.
needed CTI ports port assignments
and the specified call control groups
to the Unified CM database when
you click Update.
JTAPI Call Control Group
Configuration web page
Configuration web page
From the Unified CCX
Administration web page
menu bar, select Subsystems >
JTAPI. Then select JTAPI
Call Control Group in the
option list on the left.
Administration web page
menu bar, select Subsystems >
JTAPI. Then select JTAPI
Call Control Group in the
option list on the left.
"Provisioning JTAPI Call
Control Groups" section in the
Cisco Unified Contact Center
Administration Guide.
Control Groups" section in the
Cisco Unified Contact Center
Administration Guide.