Cisco Cisco Customer Voice Portal 8.0(1)
Step 9
On the Routing Client tab, enter a name for the routing client. In this example use CVP_RC.
Figure 70: ICM Configuration Manger - Routing Client Label for PG
Step 10
On the Advanced tab, for Network VRC, select Type10_CVP_VRU, the VRU that you
configured earlier. If necessary, refer to
configured earlier. If necessary, refer to
Figure 71: ICM Configuration Manager - Configure PG
Step 11
Click Save to save the configuration.
Step 12
Click Close to close the explorer.
Add a Label to the VRU Previously Defined
In this task you will access the VRU definition you previously defined (Type10_CVP_VRU)
and create a label for it. This label requires the name of the routing client which you defined in
and create a label for it. This label requires the name of the routing client which you defined in
Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)
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Chapter 9: Comprehensive Call Flow Model Exercise
Section C: Install a Peripheral Gateway Between CVP and ICM