Cisco Cisco Unified Customer Voice Portal 10.5(1)
Table 14: CallGUID: F772B308-0808927
Answered Within
ServiceLevel
ServiceLevel
Agent Skill
TargetID
TargetID
Service Skill
TargetID
TargetID
CallTypeID
DateTime
TCD Record
N
None
None
5001
7/5/2006
2:39:23PM
2:39:23PM
1
N
5002
5001
5001
7/5/2006
2:30:23PM
2:30:23PM
2
Reporting Guide for Cisco Unified Customer Voice Portal Release 7.0(2)
86
Chapter 7: Reporting Against the Database
Unified CVP and Unified ICME Report